Ponoka Family & Community Support Services

Contact Ponoka FCSS

For general questions and information e-mail: info@ponokafcss.net or phone 403-783-4462.

If you have any concerns or compliments you would like to provide, please complete the Compliments and Concerns Form. You can either print off the form and drop it off at our office at 5006-52 Avenue or you can complete it online and email it to us.

Compliments and Concerns Form- Print and Drop Off

Compliments and Concerns Form - Complete Online

When you contact our office in Ponoka, our friendly and knowledgeable staff is ready to serve you and answer your questions:

Management

Shannon, Ponoka FCSS Executive DirectorShannon Boyce-Campbell is the Executive Director of Ponoka FCSS. She has over 25 years experience in the social work environment and has worked with several grassroots organizations to identify gaps in services and collaborate to find solutions.

Shannon reports to the Board of Directors and is held accountable for the organizations' continued achievement of our mission and financial objectives.

E-mail Shannon at: shannon@ponokafcss.net or call her at 403-783-4462.

Home Services Coordinators

Kerry, Home Services CoordinatorKerry organizes the schedules for clients and staff for personal care. She is the liaison between the health care nurses, the front-line workers, the clients and the housing facilities.

Kerry can answer any questions you may have on how to obtain home services, what services are available and whether you are eligible for financial assistance.

E-mail Kerry at: kerry@ponokafcss.net or call her at 403-783-4462.

Mellissa, Home Support CoordinatorMellissa organizes the schedules for clients and staff for home support (house-keeping). She also assists Kerry with all aspects of Home Services. So if Kerry is unavailable Mellissa will be able to answer your questions. Mellissa is in the office Monday, Tuesday and Friday each week.

 

E-mail Mellissa at: mellissa@ponokafcss.net or call her at 403-783-4462.

Program Coordinator

Shelly, Program CoordinatorShelly is the person to talk to if you are interested in having LifeLine installed, need Meals on Wheels, or require information on how to complete forms for financial assistance. She will also help with filling out forms or if you would like to become a volunteer.

Shelly arranges all our events, classes and volunteer opportunities. She is always looking for new ideas and is interested in hearing from community members who wish to get involved.

E-mail Shelly at: programc@telus.net or call her at 403-783-4462.

Office Manager & Payroll Clerk

Shannon, ReceptionistShannon Epp is the smiling face you will sometimes see when you walk through the door. She can answer any questions you might have on billing, direct you to who you might need to talk to and will help in any manner she can. Shannon also looks after payroll for the agency.

 

E-mail Shannon at: shannonepp@ponokafcss.net or call her at 403-783-4462.

Receptionist & Administrative Assistant

Carmen, Ponoka FCSS ReceptionistCarmen is our part-time receptionist. When Carmen is not at the front desk answering the phone and questions from our clients, and generally helping whoever needs help, Shannon Epp takes on the role. Carmen also assists with administrative tasks for the agency.

E-mail Carmen at: carmen@ponokafcss.net or call her at 403-783-4462.

Field Staff

These are the front-line workers.  They are the ones that come into your home and help you out with what needs to be done whether it is personal care or washing floors. They are too numerous to name but they all do their job with care and compassion.  They are trained and experienced at enabling people to stay in their homes and remain as independent as possible.  They are a great source of information.

Scheduling and re-scheduling for these supportive individuals is done through the office. Contact the office at 403-783-4462 or drop by to: 5006-52 Avenue, Ponoka.

The Board

Ponoka FCSS is a not-for-profit organization and has a ten person board that is responsible for ensuring that the rules and regulations are followed.  One representative from the Town of Ponoka (Kevin) and one representative from Ponoka County (Mark) sit on the board.  The other eight board members (Doug, Lauraine, Tamara, Debby, Ed, Lynn, Alana and Qian) are all volunteers who believe strongly in the vision and mission of Ponoka FCSS. 

The board chair is Doug and if you have something you wish to discuss with the board he would be happy to hear from you.

E-mail Doug at: doug@ponokafcss.net

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